Guest Experience Team
Our Guest Expereince team deliver a warm and welcoming experience to all holidaymakers. They ensure guests have everything they need for a relaxing stay.
Do you pride yourself on your guest experience skills?
Our Guest Experience team ensure our guests have everything they need to enjoy their stay to the fullest and leave with the fondest of memories. You’re empathic and always put the customer first, before they arrive, during their stay and once they depart.
What skills do you need for the Guest Experience team?
Customer focused
You prioritise our guests’ happiness. Excellent customer service is at the heart of everything you do and you can upsell our products to ensure they have the best experience possible.
Empathetic & Attentive
You listen to and understand our guests’ wants and needs. You care about solving any issues they’re experiencing. You’re empathetic and considerate. You go out of your way to advise and answer any customer queries.
Problem solver & Active listener
You’re quick at finding solutions to our guests’ problems. You act fast to ensure our high standards are always maintained. You listen to and understand our guests’ wants and needs. You guide and advise, using selling skills to provide the best possible holiday.
What positions are there in the Guest Experience team?
Explore the range of positions we have within the Guest Experience team and find the right role for you.
Guest Experience Officer
Guest Experience Team Leader
Guest Experience Supervisor
Guest Experience Assistant Manager
Guest Experience Manager
“I love working in the guest experience team because each day is a new challenge and something different always presents itself. As part of the time we are guest facing we meet all types of weird and wonderful people and always make sure we leave a lasting impression on their holiday.”
Mikey Hargrave,
Guest Services Inspector
Our latest vacancies in the Guest Experience team
There are no vacancies in this team right now
Don’t worry - we regularly have positions coming up at Bluestone, so do stay tuned. Why not sign up to our job alerts and be the first to know when a new role is available?
Enjoy greeting guests?
You might be interested in our Arrivals team
The face of Bluestone – Arrivals are the first to meet our guests. You’ll need a friendly and approachable manner.
Learn more about Arrivals