Sense of Person
We love our people - guests and employees. Our warm and friendly team strive to deliver the best experience for everyone, making sure all are happy.
Above all, we are a people-centric business and are so passionate about delivering the best experiential escapes possible.
But there really is nothing stuffy about us and we definitely do not take ourselves too seriously. Of course, our team are trained to carry out their roles to the very highest standards and safety is a number one priority, but we want to ensure that the naturally warm and friendly personalities of our team always shine brightly. What you will notice is that we love nothing more than seeing our guests enjoying their break - honestly, NOTHING MORE! Whether it is the mischievous elves of Christmasland, or the wonderful Guest Services team; or any one of our incredible team members around the resort. We love hearing guests' laughter, seeing their smiling faces, knowing that they are having the best time in the safety and security of our unique resort.
Many guests have described Bluestone as their special place, having a real sense of belonging; and in Wales, we have a word for that too - ‘Hiraeth’. Without doubt, we aim to provide the best holiday experience and we encourage our guests to provide feedback of their experience with us. Everything our Bluestone team do, is for our guests. Our team members have been trained to the highest standards on how to deliver exceptional service, the Bluestone Way.
